Question 1

Is there a delivery fee?

Accepted Answer

Standard Delivery is complimentary  (9am - 6pm) when order is over $50. 
For items below $50, delivery fee will be $15.
However, for 4 hours block delivery (ie. 10am -2pm / 2pm-6pm) there will be additional $15 even for orders over $50.
 
Currently we do not deliver to hospitals, army camps, airports, restricted areas, Changi, Tanah Merah, Sentosa. We will cancel and refund order if the delivery location falls in these categories.
Do drop us email or whatsapps if you are unclear.

Question 2

How do I know if my order gets through?

Accepted Answer

You will receive an email confirmation from us. Please do go through the email confirmation and if there is any changes, do email us 48 hours in advance from the delivery timing. Otherwise you may contact us via whatsapp.

Question 3

What is the delivery time slot?

Accepted Answer

For standard delivery time slot will be 10am-6pm.
 
Otherwise you may choose the 5 hours block (ie. 10am-1pm or 2-6pm) with a top up.

Question 4

Do you deliver to all areas of Singapore?

Accepted Answer

Currently we do not deliver to Sentosa, Changi areas, hospitals, army camps, airports, ferry terminals, old aged homes and restricted areas. If you have placed an order within these areas, we will contact you to change the delivery address.

Question 5

What happen if the delivery is unsuccessful?

Accepted Answer

Our courier person will wait for 10mins and in the event if the receiver cannot be contacted via phone. We will inform the receiver and place the flowers at the door/other places as agreed. 
For redelivery, there will be additional of $15 and delivery timing will be rescheduled. 
So please do make sure the address or contact input is correct!

Question 6

How do I check my order details?

Accepted Answer

You will receive an automated email of your order. Please check and go through it. Do note that the Shipping address will be the Receiver's address and the Billing address will be the Sender's address. Any changes can be made within 48 hours from the order.

Question 7

Will my order of the flowers be exactly the same as the photo?

Accepted Answer

Please do note that each arrangement is hand-made individually and exclusively for you. Final product may not resemble picture shown entirely. Photos are shown as sample of how the wrapping / basket / the style and overall feel and vibe of the arrangement.

Question 8

Why do I have to create an account as a member?

Accepted Answer

Members will be entitled to sales notifications, sales coupons and be notified of any new designs.

Question 9

Where is the Self-Collection location?

Accepted Answer

Self Collection Location will be at our studio : 16 Shaw Road Kin Building #05-04. 
However we only accept by appointment basis. 
Do contact us directly via whatsapp if urgent.

Question 10

How do I order a Customised Item which is similar to those products on the website?

Accepted Answer

Please note that customised item will have a fee and it will be quoted to you first before proceeding. The orders will be processed via Whatsapp and are unable to go through the website. All the discounts & free delivery will not be applicable.

Question 11

Is it possible to order my bridal bouquet & items in advance? If so, how early can I do that?

Accepted Answer

As we are a small team, we only accept 4 months' orders in advance. Do keep a lookout at our instangram as we are actively posting updates! (ie. currently April 2024 so we are accepting till Aug 2024)

Question 12

What are Preserved Flowers?

Accepted Answer

Preserved flowers are fresh cut flowers which undergoes a unique preservation process that leave the flowers looking natural by maintaining their original suppleness, shape, brightness and will last for several months or even years. They are a 100% natural and some flowers such as sola wood & hand made flowers uses natural materials to create a flower.

Preserved flowers require to care for as well and might succumb to environment humidity, temperature & sunlight. Moisture and water might cause Preserved flowers to change in colour, wither and drop as well.

Question 13

How do I take care of my preserved flowers?

Accepted Answer

Preserved flowers can last for months to 1 year (maximum). Their best condition will be within 1-4 months and dependable on their environment they are placed in. Their colours will slowly fade or even become darker based on the environment they are placed in. Avoid direct sunlight, humid places and place them in airy places (ie. tv console). Avoid water contact with them as they are supposed to be dried.

Question 14

How do I take care of my fresh flowers?

Accepted Answer

To ensure long lasting results of the fresh flowers, please remove all the wrappings of the bouquets and place them in a clean vase with clean water. Change water regularly and snip the ends off like every 2 days. You can remove the wilting flowers and enjoy the rest of the surviving ones. Otherwise to dry fresh flowers, hang it in a bunch and place it upside down near window.

Question 15

What types of flowers do you offer?

Accepted Answer

We offer a wide variety of fresh and preserved flowers, including roses, lilies, tulips, and more. Each arrangement is handcrafted to suit your preferences.

Question 16

For Peak periods such Valentine's Day Week, Mother's day Week: will there be a surcharge?

Accepted Answer

Yes, there will be surcharge for those peak periods as the prices of flowers have increased and due to high demand.

Question 17

How is the timeline & payment like for wedding setups & packages?

Accepted Answer

Once everything is being discussed and confirmed, (ie the flower schemes, the layout, the designs and the quantity) we will issue an invoice and 50% deposit is required to book the date.

When nearing the date about 2 weeks before, we will contact you on firming up the details and the balance payment will be needed before the day of event. We hope to settle everything before the event while you can rest your mind and leave it all to us!

Not to worry, if there is add-ons, it can be paid as and when before the event date as we know there might be last minute changes!

Question 18

I've registered for the flower workshop but I am unable to make it to last minute changes. What can I do about it?

Accepted Answer

Workshop Date Change and Cancellation Policy:
All materials are specially catered for each individual, do whatsapp us at +65-98712152 to reschedule your workshop if required

Date changes at least 7 days before the workshop: no extra charge. Reschedule is possible.
Date changes and cancellations between (3-5 days): 50% charge
Last minute date changes and cancellations (less than 3 working days): Full workshop fee will be forfeited.
However, Replacements of people can be made as long as the participants are able to attend the class.

Question 19

How do I go about registering for the Flower Workshop?

Accepted Answer

Please do fill up the form at this link

and we will contact you for the payment. Please do note that payment has to be made to secure the slots.

Question 20

Do you offer Private Flower Class or 1-1 session?

Accepted Answer

We do offer Private Flower Class or 1-1 session. Please whatsapp us so that we can discuss further! 
Certificate will be given for the Basic Flower Class (consists of 3 arrangements).

Question 21

What is your return policy?

Accepted Answer

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery for assistance.

Question 22

In the event of cancellation, will my deposit be forfeited?

Accepted Answer

Please note that once the deposit is placed for booking, we have placed it for schedule. Deposit will be non-refundable. However, we might consider to replace for flower items as gifts or change the date for other events. We hope that booking us - makes us your priority but we do understand of unforeseen circumstances.

Question 23

For bridal car installation, will the flowers fall off?

Accepted Answer

We will take precautions to ensure the flowers centrepiece is secured properly. 
This disclaimer outlines the terms and conditions for the bridal car flower installation. The florist will take reasonable care to protect the car's paintwork during installation, but minor scratches or marks may occur. The florist is not liable for any damage to the car's paint or surface if reasonable precautions are taken. Flowers are fresh and sourced with the expectation of maintaining their appearance for the duration of the wedding day. The florist is not responsible for the flowers' condition after installation, as their longevity is affected by environmental factors. The couple is responsible for flower care after the wedding. This disclaimer is subject to review and acceptance by both parties.

Force Majeure:
Include a clause covering unforeseen circumstances (e.g., extreme weather, accidents) that may affect the installation or the flowers' condition.

Question 24

What payment methods do you accept?

Accepted Answer

We accept payments via PayPal and Paynow.

FAQ

Frequently asked questions