FAQ

Delivery is free when order is over $50. However, for 5 hours block delivery there will be additional $10. Currently we do not deliver to hospitals, army camps, airports, restricted areas, Changi, Tanah Merah, Sentosa. We will cancel and refund order if the delivery location falls in these categories. Do drop us email or whatsapp if you are unclear.

You will receive an email confirmation from us. Please do go through the email confirmation and if there is any changes, do email us 48 hours in advance from the delivery timing. Otherwise you may contact us via whatsapp.

For standard delivery time slot will be 10am-6pm. Otherwise you may choose the 5 hours block (ie. 10am-1pm or 2-6pm) with a top up.

Currently we do not deliver to Sentosa, Changi areas, hospitals, army camps, airports, ferry terminals, old aged homes and restricted areas. If you have placed an order within these areas, we will contact you to change the delivery address or otherwise cancel order.

Our courier person will wait for 10mins. In the event if the receiver cannot be contacted via phone. We will inform the receiver and place the flowers at the door/other places as agreed. For redelivery, there will be additional of $15 and delivery timing will be rescheduled.

You will receive an automated email of your order. Please check and go through it. Do note that the Shipping address will be the Receiver's address and the Billing address will be the Sender's address. Any changes can be made within 48 hours from the order.

Please do note that each arrangement is an individual-made specially and exclusively for you. Final product may not resemble picture shown entirely. Photos are shown as sample of how the wrapping / basket / the style and overall feel of the arrangement.

Members will be entitled to sales notifications, sales coupons and be notified of any new designs.

We do not accept self collection currently unless for special occasion like Valentine's Day or Mother's Day.

As we are a small team, we only accept 4 months' orders in advance. Do keep a lookout at our instangram as we are actively posting updates! (ie. currently April 2023 so we are accepting till Aug 2023)

Preserved flowers can last for months to 1 year (maximum). Their best condition will be within 1-4 months and dependable on their environment they are placed in. Their colours will slowly fade or even become darker based on the environment they are placed in. Avoid direct sunlight, humid places and place them in airy places (ie. tv console). Avoid water contact with them as they are supposed to be dried.

To ensure long lasting results of the fresh flowers, please remove all the wrappings of the bouquets and place them in a clean vase with clean water. Change water regularly and snip the ends off like every 2 days. You can remove the wilting flowers and enjoy the rest of the surviving ones. Otherwise to dry fresh flowers, hang it in a bunch and place it upside down near window.

Yes, there will be surcharge for those peak periods as the prices of flowers have increased and due to high demand.

Once everything is being discussed and confirmed, (ie the flower schemes, the layout, the designs and the quantity) we will issue an invoice and 50% deposit is required to book the date. When nearing the date about 2 weeks before, we will contact you on firming up the details and the balance payment will be needed before the day of event. We hope to settle everything before the event while you can rest your mind and leave it all to us! Not to worry, if there is add-ons, it can be paid as and when before the event date as we know there might be last minute changes!