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FAQ

  • Is there a delivery fee?
    Delivery is free when order is over $50. However, for 5 hours block delivery there will be additional $12. Currently we do not deliver to hospitals, army camps, airports, restricted areas, Changi, Tanah Merah, Sentosa. We will cancel and refund order if the delivery location falls in these categories. Do drop us email or whatsapp if you are unclear.
  • How do I know if my order gets through?
    You will receive an email confirmation from us. Please do go through the email confirmation and if there is any changes, do email us 48 hours in advance from the delivery timing. Otherwise you may contact us via whatsapp.
  • What is the delivery time slot?
    For standard delivery time slot will be 10am-6pm. Otherwise you may choose the 5 hours block (ie. 10am-1pm or 2-6pm) with a top up.
  • Do you deliver to all areas of Singapore?
    Currently we do not deliver to Sentosa, Changi areas, hospitals, army camps, airports, ferry terminals, old aged homes and restricted areas. If you have placed an order within these areas, we will contact you to change the delivery address or otherwise cancel order.
  • What happen if the delivery is unsuccessful?
    Our courier person will wait for 10mins. In the event if the receiver cannot be contacted via phone. We will inform the receiver and place the flowers at the door/other places as agreed. For redelivery, there will be additional of $15 and delivery timing will be rescheduled.
  • How do I check my order details?
    You will receive an automated email of your order. Please check and go through it. Do note that the Shipping address will be the Receiver's address and the Billing address will be the Sender's address. Any changes can be made within 48 hours from the order.
  • Will my order of the flowers be exactly the same as the photo?
    Please do note that each arrangement is an individual-made specially and exclusively for you. Final product may not resemble picture shown entirely. Photos are shown as sample of how the wrapping / basket / the style and overall feel of the arrangement.
  • Why do I have to create an account as a member?
    Members will be entitled to sales notifications, sales coupons and be notified of any new designs.
  • Where is the Self-Collection location?
    We do not accept self collection currently unless for special occasion like Valentine's Day or Mother's Day.
  • Is it possible to order my bridal bouquet & items in advance? If so, how early can I do that?
    As we are a small team, we only accept 4 months' orders in advance. Do keep a lookout at our instangram as we are actively posting updates! (ie. currently April 2024 so we are accepting till Aug 2024)
  • How do I take care of my preserved flowers?
    Preserved flowers can last for months to 1 year (maximum). Their best condition will be within 1-4 months and dependable on their environment they are placed in. Their colours will slowly fade or even become darker based on the environment they are placed in. Avoid direct sunlight, humid places and place them in airy places (ie. tv console). Avoid water contact with them as they are supposed to be dried.
  • How do I take care of my fresh flowers?
    To ensure long lasting results of the fresh flowers, please remove all the wrappings of the bouquets and place them in a clean vase with clean water. Change water regularly and snip the ends off like every 2 days. You can remove the wilting flowers and enjoy the rest of the surviving ones. Otherwise to dry fresh flowers, hang it in a bunch and place it upside down near window.
  • For Peak periods such Valentine's Day Week, Mother's day Week: will there be a surcharge?
    Yes, there will be surcharge for those peak periods as the prices of flowers have increased and due to high demand.
  • How is the timeline & payment like for wedding setups & packages?
    Once everything is being discussed and confirmed, (ie the flower schemes, the layout, the designs and the quantity) we will issue an invoice and 50% deposit is required to book the date. When nearing the date about 2 weeks before, we will contact you on firming up the details and the balance payment will be needed before the day of event. We hope to settle everything before the event while you can rest your mind and leave it all to us! Not to worry, if there is add-ons, it can be paid as and when before the event date as we know there might be last minute changes!
  • I've registered for the flower workshop but I am unable to make it to last minute changes. What can I do about it?
    Workshop Date Change and Cancellation Policy: All materials are specially catered for each individual, do whatsapp us at +65-98712152 to reschedule your workshop if required Date changes at least 7 days before the workshop: no extra charge. Reschedule is possible. Date changes and cancellations between (3-5 days): 50% charge Last minute date changes and cancellations (less than 3 working days): Full workshop fee will be forfeited. However, Replacements of people can be made as long as the participants are able to attend the class.
  • How do I go about registering for the Flower Workshop?
    Please do fill up the form at this link and we will contact you for the payment. Please do note that payment has to be made to secure the slots.
  • Do you offer Private Flower Class or 1-1 session?
    We do offer Private Flower Class or 1-1 session. Please whatsapp us so that we can discuss further! Certificate will be given for the Basic Flower Class (consists of 3 arrangements).

For other enquiries not found in FAQ, please do email us at blissassembly@gmail.com

© Copyrights 2020 by The Bliss Assembly. All photos are taken by owner of site.

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